Every single telephone call, email and monitored service ticket is logged and stored in our CRM. This allows us to report on trends, identify repetitive issues and fix them, permanently.
SproutDesk is manned by qualified and experienced technicians not just call loggers. More often than not, your ServiceDesk query is resolved at the initial point of contact.
Instant support of any PC, Mac, laptop or smartphone with an internet connection, without any pre-installed software. Remote sessions are highly encrypted and software is removed when the session ends.