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the Legal it landscape right now

Many in the legal sector will remember 2018 as the year of the General Data Protection Regulation (GDPR). In the six months prior to its introduction, we sensed a growing concern within solicitors’ practices and barristers’ chambers about the extra imposition the regulation would present them together with an occasional lack of certainty on whether their firm was really ready to cope with it.

 

So far, so good. Although, as a firm, we have always prided ourselves on our level of engagement and communication with our clients, we have helped more firms through a mixture of consultancy, training, and technological solutions than throughout our 12-year history as a business. There is a lot of awareness out there as well as a hard-headed commercial judgement that a firm will not be caught out.

 

 

 

Continued GDPR mindfulness 

 

We will still all have to be mindful about GDPR. There has been no case law established on it just yet and, while case law will not alter the text of the regulation, it will affect judges’ interpretation of alleged breaches and the level of punishment attached to such breaches. Any such punishment will, of course, be in addition to any fines and penalties levied by the Information Commissioner’s Office.

 

GDPR policies across your firm should be reviewed once a year in the round and you should get reports and take soundings from colleagues every month on your firm’s interpretation of the law and its implementation.

 

Sprout IT’s Data Protection Office as a Service provides advice, guidance, and application strategies on all aspects of GDPR compliance, including:

 

  • Team and individual responsibilities in your firm,
  • Data auditing,
  • Data mapping,
  • Data collection scope and justification for the data you hold,
  • Internal processes and policies,
  • Data breach avoidance,
  • Data breach reporting,
  • Rights of erasure,
  • Subject access requests, and
  • Relationships with third parties.

 

 

A growing importance for cyber security

 

With the exponential growth in the last three years on cyber attacks against legal firms in the UK and around the world, many leaders within legal firms are already planning to bolster their internal cyber resilience for 2019.

 

With the majority of attacks which are successful being caused by deficiencies within staff knowledge and not by poor technological defenses, cyber security awareness across a firm becomes its greatest shield against being compromised.

 

From simple steps like multi-factor authentication (which requires an extra step for staff to access files, folders, and systems) and firewalls to sophisticated disaster recovery planning and web- and email-based security, there is a lot that a firm can achieve in a short space of time.

 

Particularly with your (U)HNWI (Ultra-High Net Worth Individual) clients and corporate clients, expect more questions about your firm’s ability to withstand breaches and leaks. We’re expecting record registrations for Cyber Essentials (and its Plus equivalent) certification during 2019.

 

 

A decision on the type of cloud storage chosen 

 

The public cloud has revolutionised the way that we store photographs, listen to music, consume television and film, and much more. More and more businesses are migrating much of the functionality that would normally exist on their internal computer systems to the cloud because of the significant cost savings and because of the ability for staff to do work remotely.

 

The legal sector has never really fully embraced the public cloud however because of some of its vulnerabilities and the damage that could be done to a firm if those vulnerabilities are exploited. Of particular concern to solicitors’ practices and barristers’ chambers is:

 

  • The lack of separation of their part of the public cloud from other users’ data,
  • The lack of control they have over the security measures deployed by the cloud provider, and
  • The difficulty in running bespoke apps and programs needed for the firm.

 

Sprout IT are setting up, enabling, and maintaining more “private cloud” solutions for clients which address these three main problems plus other pressing issues like transfer of data outside the EU.

 

To find out more about our cloud service and how it can be precisely configured to the needs of your firm, please click here.

 

 

General maintenance of IT infrastructure

 

As the requirements for compliance rise at the same time as customer expectations on security and service delivery, legal firms are having more and more to build their IT infrastructure and its capabilities to meet their specific needs as a business.

 

Over 12 years, Sprout IT have worked with many firms to design, implement, test, and support these bespoke systems (often incorporating brand new technology) and our activity in this area is beginning to increase.

 

We offer a full consultancy service to legal firms – click here to find out more about it.

 

 

our IT solutions

Our solutions combine an inspired blend of best of breed products and related consulting services, tailored to each client.

    • Cyber Resilience

      Sprout IT's expert approach to Cyber Resilience will defend you against the ever-evolving world of cyber threats. Our cyber security services and the latest technology will keep you safe!

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    • Cloud 

      Dedicated to the UK Legal Sector, the SproutCloud® provides managed IT services delivered with a specific focus on security and compliance from a trusted market leader.

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    • IT Consultancy

      Sprout IT take extreme pride in our approach to customer service as well as our comprehensive approach to design, implementation, support and new technologies.  

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we would love to hear from you!

Get in touch to see how we can help your business. 

Our Services

From Document Management Solutions and Fees/Diary software, to email archive, compliance, encryption and security, SproutIT can plan, implement and support your entire infrastructure

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    SPROUTCLOUD

    SproutCloud is the very best in Private Cloud technology, tailored for the legal market. Dedicated to the UK legal sector, SproutCloud provides managed IT services delivered with a specific focus on security and compliance - all from a trusted market leader. 


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    SPROUTvoice

    SproutVoice is a flexible, cost effective and totally unified cloud telephony platform. It includes all standard features plus extra features such as HD voice & video, collaboration feature, complete disaster recovery and business continuity built in, video conference features from your desktop, deskphone, mobile or tablet. 


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    DPO
    AS A SERVICE

    The regulation allows organisations to oustource Data Protection Officer role to an external provider. Many Chambers may find that the DPO responsibilities are a challenge to deliver, given the amount of knowledge required on various aspects of GDPR.


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    citrix sharefile

    Point. Click. Share. ShareFile meets your specific needs for data sovereignity, compliance, performance & cost. Send files of any size right from your inbox to clients, co-counsel and others and receive instant notifications the moment they are downloaded. Take control over your file-sharing habits - share and collaborate in a secure way.

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    Cyber Essentials

    Developed as part of the UK Government's National Cyber Security Strategy, the Cyber Essentials scheme identifies technical security controls to help defend against internet-borne threats. The Certification helps to protect organisations againsts up to 80% of cyber attacks by applying basic levels of cyber hygiene. 

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    MULTI-FACTOR
    AUTHENTICATION

    Sprout IT uses a leading technology in adaptive multi-factor authentication, improving enterprise security and productivity by delivering an easy to use and intelligent solution that helps ensure the safety of corporate networks and applications.


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    FIREWALL
    AS A SERVICE

    A powerful, fully monitored and managed, single service solution that protects your network, 24/7, 365 days a year. Tailored by highly qualified firewall security experts, powered by Dell SonicWALL and delivered with Sprout’s famous commitment to service delivery.


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    SPROUT
    CYBERAWARE

    Sprout CyberAware is a learning program which helps to fill critical knowledge and skills gaps across all staff, enabling them to make the right decisions at the right time, to better protect their organisations’ most valuable and sensitive information and systems.


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    Email Security

    Eliminate spam from your mailbox, alongside 100% Guaranteed Virus Detection and Up-Time. Sprout's Email Security can help you to win the battle against constantly evolving malware and email-borne security threats. Secure your email data, archive and enable business continuity. 


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    VIRTUAL
    IT DIRECTOR

    Sprout IT's Virtual IT Director service makes outsourcing your IT smooth and completely stress-free. We provide you with full expertise and capability of an experienced IT professional, ensuring your success through fully customised strategy and use of the latest technology.


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    24/7 Service Desk

    Sprout IT's Service Desk operates inside and outside of business hours. We understand that IT issues do not arise exclusively between 9am and 5.30pm and we are here to support your business in the early mornings, evenings and weekends, 365 days a year. Our New Zealand office helps us to cover you 24/7, 365 days, whenever you need us. 

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     Disaster REcovery

    A workplace disaster can take many forms - Sprout IT's Disaster-Recovery-as-aService (DRaaS) helps you safeguard your business effectively. Have you created a document at 9am and deleted it at 9.30am? With our backups we can always restore your valuable document and data in under a minute. Best of breed backup solution with full disaster recovery service.

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    SPROUTwatch

    Let us monitor your servers and infrastructure all day, every day. Our service provides 24/7 Round-the-Clock monitoring instant alerts to the right technician with accurate information so we can fix the issue fast. The system checks your critical systems every fifteen minutes and sends us a message so we can help right away. 

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    legal applications

    We have been working with major legal software vendors since the company was formed. We keep a close eye on the latest legal technology and solutions so we can help you with document management, diary, case and fee management, time recording, CRM applications and their delivery. We understand the importance of the daily use of these services.

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    systems audit

    Sprout Audit can help you uncover IT improvements, understand risk and improve efficiency. Our full Systems Audit is a detailed investigation looking at security, servers, patch levels, hardware, software, LAN/WAN/WiFi, email, firewalls, password policy, backups, phones and anti-virus. 

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What Our Clients Say

  • “Since working with Sprout IT and utilising their 24x7 follow the sun IT support model, I was able to take a holiday for the first time in years knowing that I didn’t need to check my emails or answer my mobile phone to assist my staff and members with IT issues” 

     IT Manager, Barristers' Chambers pecialising in commercial litigation, arbitration, public law and public international law

  • "Since Sprout came on board we have had a more coherent and strategic approach to our IT needs. Being able to ask Sprout to liaise with third party IT providers has been invaluable, as it stops the third parties from being able to baffle us with science – Sprout can hold their feet to the fire if they are trying to fob us off."

    Solicitor, Mediator and Collaborative Lawyer,  Law Firm, Top London divorce lawyers

  • “From the professional design and smooth installation of a brand new IT infrastructure to its further development and maintenance, Sprout IT have always provided an excellent service and we have total confidence in their ability to support us in a practical, innovative and no-nonsense way. Quite simply Sprout IT have never let us down.”

    Chambers Director, Barristers' Chambers, one of the leading sets in the UK, particularly in the fields of civil and public law.

  • “As a small firm we appreciate the calm, knowledgeable and hands on approach of the Sprout IT staff enabling us to concentrate on delivering a high quality service to our clients. Sprout have assisted us with a major overhaul of our IT network after a seamless handover from our previous IT firm.” 

    Director of Finance and Management, Commercial litigation law firm

  • “We contracted an independent IT Specialist to oversee the tender process; he was confident that SproutIT is way ahead of the competition.”

    COO, Barristers' Chambers with offices in London, Geneva and Brussels

  • “Project work is a particular strength for Sprout IT. Throughout the planning and implementation stages you have access to senior technicians who are able to adapt to most situations with speed and expertise.” 

    Deputy Senior Clerk and Head of Business Operations,  Leading barristers' chambers with expertise in commercial, construction, energy, professional negligence, shipping, information technology and more

  • “I stopped worrying about our IT when we started working with Sprout. We’ve been with them for several years now and I still have complete confidence in them.” 

    Director, Barristers' Chambers, 

  • “I have worked with Sprout IT for 10 years. I highly recommend them as one of the most knowledgeable IT specialists in the market, they consistently provide an outstanding service, delivering projects on time.” 

    EUA Business Administrator , Trusted referral network of midsized, independent law firms in major cities located throughout the Americas, Europe and Asia

  • “We have worked with Sprout from their earliest days and have recently committed to their Cloud solution. They are responsive and conscientious and provide a great service to members and staff alike. The account management team works hard to keep us informed and deals with any queries quickly and effectively. Highly recommended.” 

    CEO, Leading Commercial Barristers' Chambers

  • “Sprout prepared for our migration to their hosted platform meticulously, and worked tirelessly to ensure a smooth transition for all users. All of the Sprout team are knowledgeable, highly responsive and a pleasure to work with. I am relieved to be working with an IT partner who views security and resilience as their number one priority.” 

    Chambers Manager, Largest Family Law Barristers' Chambers in London and UK

  • “The guys at Sprout are super, always providing an efficient and accurate ‘no nonsense’ response. No problem or question is beyond them and everything is approached with a ‘can do’ and very friendly attitude. Couldn’t recommend Sprout highly enough.” 

    Head of IT, Leading UK Law Firm with expertise in Business Crime, Commercial Litigation, Civil Fraud, Corporate Compliance and Asset Tracing & Recovery

  • “Sprout IT have taken time and effort to learn the requirements of our business and have tailored their services accordingly. Their expertise is highly valued throughout Chambers and their recommendations, based on their in-depth knowledge of our industry, are always accurate and compliant.” 

    Chambers Administrator,  Barristers' Chambers, Leading Specialist Company Law Set

  • “I have worked with Sprout IT for several years and would highly recommend them. They consistently provide an excellent service with a friendly and professional approach.” 

    Chambers Manager, Law Firm, Specialist Family Law Barristers