Bespoke support, consultancy and strategy, tailored to suit your business

Contracts

Sprout don’t like long contracts and we don’t see why our clients should, either. The trust and relationship we build with our clients through the highest level of technical competency and service levels, allow Sprout to boast unrivalled customer retention.

Bespoke packages

Options of regular on site management, consultancy, technical and ServiceDesk time.

Dedicated account manager

Full assistance with your IT budgeting.

Detailed IT strategy

To complement your business plans over the coming years.

Familiarity

Same on site technician on every scheduled visit.

Bespoke billing options

To cater for Chambers’ internal recharging, home visits and project work.

Remote support

Instant support of any PC, Mac, laptop, Blackberry or smartphone with an internet connection, without any pre-installed software. Remote sessions are highly encrypted and software is removed when the session ends.

Helpdesk

Our helpdesk is manned by experienced and qualified technicians, not just call loggers, allowing us to resolve a high percentage of calls over the phone and/or via remote access.

Logging

Our industry-best call logging system allows us to report on, and identify, recurring problems.

Client portal

Online client portal where calls can be logged, monitored and updated.